Fact: Trust needs to be present for a team to succeed.
In his book, The 5 Dysfunctions of a Team, Patrick Lencioni describes the cascade of problems that can derail success, starting with a lack of trust between team members.
Why building a foundation of trust creates a powerful, engaged team
We appreciate Lencioni’s insight and work with clients to foster trust among a team. When there is trust, your team members:
- Communicate more openly
- Feel safe and more assured
- Exhibit a willingness to try new things
- Place the goals of the team before their own
- Feel confident to put forth creative ideas
- Accept and understand constructive criticism
- Receive recognition
Take action today:
How do you build more trust on your team?
First, and foremost, it starts with building a solid relationship with your team. While you do this naturally with your family, spouse, and kids, the same principle applies to your team.
To illustrate this point, look at The Work Issue: Reimagining The Office by The New York Times Magazine. In part one (How to Build a Perfect Team), the authors discuss the importance of trust/psychological safety for coworkers as well as families.
“The behaviors that create psychological safety—conversational turn-taking and empathy—are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond. And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more.”
You need to know your team and your team needs to know each other. You might say, “I know all about my people.” Do you?
Do you know their hopes and dreams?
Do you know their struggles, their disappointments?
And, do you know why these hopes, struggles, etc. are relevant to you and your organization?
PRACTICE: Here is one simple exercise for building trust: highlight one employees at a meeting. Provide that person with five minutes to share about their background, which could include a brief PowerPoint, a video, or some pictures of themselves, family, and adventures. Topics could include family members, education, proudest moment, favorite book/movie, or favorite vacation.
As you create these deeper relationships by really caring for your employees, the trust begins to build.
“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”
– Stephen Covey